Booking terms

Last updated 10 October 2026

1. Who we are

These terms apply when you book a place on a course run by Holistic Agility Ltd, a company registered in England and Wales (no. 11789758), registered office c/o ESDG Accountancy, 44 Royal Parade Mews, London SE3 0TN. "We" means Holistic Agility Ltd; "you" means the person or organisation making the booking.

Questions about a booking: bookings@holisticagility.com.

2. Your booking

Your booking is confirmed when we receive payment: straight away if you pay by card, or when your invoice is paid if you pay by bank transfer. We email a confirmation to the person who booked and to each participant.

If you book places for other people, please make sure they're happy for us to use the details you give us to run the course (see our privacy policy).

3. Prices and VAT

Prices are in pounds sterling. UK VAT at 20% is added unless the booking qualifies as a business purchase from outside the UK. In that case we check the organisation's VAT or company registration number, and the invoice shows it as outside the scope of UK VAT (for EU businesses, the reverse charge applies).

Any discount from an offer link applies only to the booking it was given for, and can't be exchanged for cash.

4. Paying

• By card: payment is taken when you book, and your receipt (the paid invoice) is emailed to you.
• By invoice: payment is by bank transfer. If you book more than 7 days before the course, your places are held until 7 days before the start date. If the invoice isn't paid by then, the places are released and the booking is cancelled. Invoices issued within 7 days of the course are due straight away.

5. Changing your mind (personal bookings)

If you book as an individual rather than for a business, you can cancel within 14 days of booking for a full refund. If the course starts within those 14 days, you're asking us to start within the cancellation period, so if you cancel after it has started we'll refund the part of the course you haven't had.

6. Cancelling a booking

• More than 14 days before the course starts: full refund, or a free move to another date.
• 14 days or less before the course starts: no refund, but you can move to another date or send someone else instead (sections 7 and 8).

To cancel, email bookings@holisticagility.com. Refunds go back to the card or account you paid from, normally within 14 days.

7. Sending someone else

You can send a colleague in your place at no charge at any time before the course starts. Just tell us their name and email address.

8. Moving to another date

You can move your place to a later run of the same course, once, at no charge, up to 48 hours before the course starts. If the new date costs more, you pay the difference; we don't refund the difference if it costs less.

9. If we cancel or change a course

If we have to cancel a course, or move it to different dates, you can choose a full refund or a place on another date. We're not responsible for other costs you've incurred, such as travel or time booked off work.

If the trainer named for your course changes, we'll tell you straight away, and you can choose a full refund or a place on a course with the trainer you booked.

10. Attending and certification

Courses run live online, and certification depends on taking part.

• 16-hour introductory courses (Certified Agile Leader 1, and courses such as CSM, CSPO and CSD): Scrum Alliance's rules allow you to miss no more than one hour of the course in total. If you miss more, you can't be certified on that run, but you can join part of a later run to make up what you missed.
• Other courses (for example Certified Agile Leader 2): Scrum Alliance sets a minimum number of hours, and our courses run well beyond it, so missing part of a session doesn't normally affect your certification.

If you know you'll miss part of a session, please tell us in advance.

11. Online sessions

Sessions run on Zoom. You'll need a reliable internet connection, a camera and a microphone. Joining details are emailed to participants before the course; please don't share the link. Please keep your camera on during sessions, unless a technical or personal reason stops you for a while. We don't record sessions.

12. Course materials

Course materials, including the pages you can open with your personal link, are for your own learning. Please don't copy, sell or share them, or your personal link, outside your organisation without asking us first.

13. Our liability

If something goes wrong because of us, our total liability to you for a booking is limited to the amount you paid for it. Nothing in these terms limits liability that can't be limited by law, including for death or personal injury caused by negligence, or your statutory rights as a consumer.

14. Complaints

If you're unhappy with anything, please email bookings@holisticagility.com and we'll reply within 5 working days.

15. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK, you can also bring proceedings in your local courts.